Who pays for the returned shipping costs?
Retailer where indicated in the return policy.
List any non-returnable items sold at this store:
Incence, Custom Clothing, Special Merchandise, Final Sales, Discount Sales
Is there a restocking fee? If so, how much?
There is a 10% restocking fee.
Does this store offer refunds, store credit, and/or exchanges?
We give refunds, exchange merchandise or offer other forms of compensation. There are exceptions where their are no refunds, store credit, and/ or exchange. Where indicated in the return policy.
How much time does the customer have to make a return?
30 days, 14 days where indicated in the return policy
How long does it take to process a refund?
This can be done immediately a refund can be processed within 72 hours after proper notice and mailed out within two to three weeks or a store credit refund given.
Is an authorization number (RMA, RA, etc.) required before customer can return product?
Only where indicated in the return policy
What steps are necessary for a customer to make a return?
To increase customer satisfaction please follow these steps
1) Requirements for proof of purchase
2) The condition in which items must be returned to get a refund or exchange
3) The length of time after purchase in which refunds or exchanges are given should not expire
4) There are exceptions final sales items custom-ordered goods Items about which there are hygiene concerns (e.g. underwear or bathing suits) etc, no returns.
5) To return a product purchased directly from our web site, Contact Customer Service with the following information:
The order number
Your name
The product you're returning
The serial number, if applicable
The reason for the return
The purchase price before tax
GENERAL RETURN POLICY
To maintain total customer satisfaction and deliver, at competitive prices, basic products or services as expected by anyone in the industry, we will try to uphold your loyalty
Our company doesn't accept returns for the following types of products or service.
Products obtained through an affiliate purchase program.
Not-for-resale (Downloads), pirated, tryout, or free-of-charge products Online Service Subscriptions Products purchased from an online auction site, or from an individual
All merchandise returned to our company with or without a valid RMA number, are destroyed and cannot be returned to the customer. Failure to contact Customer Service (support@ArtofTibet.org) prior to returning your product to us will result in the destruction of your product without refund or exchange
RETURN 30 DAYS
You have 30 days from the date that our company issues the RMA to return the product back to us. RMAs remaining in our system past the 30-day limit are cancelled.
To ensure the timely processing of your return, please do the following steps:
Make sure that your RMA number, name, and address appear on the returned package. Ship the package using a carrier that has a reliable tracking system. (We are not responsible for products lost during shipment)
WHEN THERE IS NO REFUND
We trust our customers first, but if our service policy assume the customer is not being honest and that only the occasional crook must be caught to set the appropriate ethical standard and if the company replies to a customer and claims that events did happen and not as the customer suggested, then after investigation their will be no refund.
SHIPPING
Art of Tibet doesn't refund shipping charges for products purchased on another site or from partner’s product. We will pay for all shipping chargers when its due to our error.
FACE-TO-FACE
We examine our product and service to pinpoint and eliminate returns (making it very easy to do business with you).
However we are without human error and mistakes happen. We have develop proactive service recovery to make amends when something goes wrong and provide customers with feedback of results
Employees at the check-out counter, flee market, vending cart, is encouraged to remind customers to save receipts (that is part of our policy) so merchandise can easily be returned. Also, special conditions apply to certain items; staff would inform customers at the time of purchase.
Our policy is used in advertising and posted in our store. Notices are near cash registers, cart post, booth post, fitting rooms and other appropriate locations.
By announcing our policy we have remind our customers that they can count on us. This is also a good preventive medicine against customer dissatisfaction |
